You call.
Describe the problem in your own words. No technical knowledge needed before you call.
Pascal answers the call himself — not a call centre.
In-home digital assistance · 7 Vallées · Côte d'Opale Sud · Baie de Somme
Digital help at home
Pascal comes to your home to help you with your computer, smartphone, tablet, printer or Wi-Fi. No technical jargon. You stay with your equipment throughout. He explains everything step by step, at your pace.
Pascal can provide help in English. You can call even if you do not know the technical words.
Call PascalWhat Pascal can help with
Everyday digital use, at your pace.
You do not need to prepare anything before calling. Just describe what is happening and Pascal will work it out.
- Computers, tablets and smartphones Updates, slow device, forgotten password, email issues, settings
- Printers and Wi-Fi Printer not working, Wi-Fi connection, connecting a new device
- Online services Government websites, online forms, creating an account, online banking
- Photos and documents Saving your photos safely, organising files, sharing by email
- Learning at your own pace Pascal explains each step, so you understand and feel more confident
How it works
Pascal comes to your home.
Pascal comes to you.
He visits your home and sees your equipment in its usual place — your computer, printer, Wi-Fi box and other devices, exactly as you use them.
No need to unplug everything or leave your computer in a shop.
He explains what he is doing.
Pascal works step by step and explains as he goes. You stay present. No jargon, no rush.
A service you can trust
Confidential, patient, and local.
Your data stays with you
No personal data is copied. No passwords kept. No remote access after the visit.
You stay in control
You are present throughout the visit. Pascal does not take your equipment away.
One person, every time
Pascal takes the call and comes in person. The same person, every time.
Local area
7 Vallées Formation covers the 7 Vallées, Côte d'Opale Sud and Baie de Somme area.
Declared personal service
7 Vallées Formation is a declared home-help service (service à la personne), in operation since 2015.
Help in English
Pascal can explain and discuss in English — useful if French is not your first language.
Ready to call? Pascal can help in English.
Describe the problem in your own words. Pascal will ask a few simple questions and arrange a visit at your home.
Call PascalMon–Fri 9am–6pm · Sat 9am–12pm
Not sure if this is the right service? You can still call — Pascal will tell you which contact is best for your situation.
Not every request is the same
When Opale Assistance Informatique is the right contact
7 Vallées Formation helps private customers at home with everyday digital use — software, settings, online services and learning at your own pace. Some situations need a hardware specialist or a business IT provider. For those, the right contact is Opale Assistance Informatique:
- Hardware repair: broken screen, battery, keyboard or internal component replacement
- Computer that will not start because of a hardware fault
- Complex data recovery from a damaged drive
- Business IT: office network, company computers, servers or IT maintenance
Hardware repair or a business request?
Contact Opale Assistance Informatique directly — they cover hardware repairs, major hardware faults and business IT requests.